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youngmilk

youngmilk

V2EX 第 249326 号会员,加入于 2017-08-17 22:38:19 +08:00
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@warcraft1236 统一叫 software engineer ,看一下岗位介绍,目前有一个自动化测试
@yasin 可以试试,后面估计有 SRE hc
@justxiaoxiao 年限够的话也可以试试,英语艳好一些。这边基本没有 Junior PM
技术支持( https://recruit.hirebridge.com/v3/goto/?c=vcabw9):

JD:
Primary Duties / Responsibilities


• Handles inbound customer inquiries in a 24/7 environment via CHAT, PHONE and
EMAIL while adhering to established Service Level Agreements and Key Performance
Indicators. Shifts are on rotational basis mainly during American business hours
• Needs to handle all calls using excellent problem solving skills by accurately diagnosing
the issue with the pre-defined knowledge base and possess excellent customer
handling skills.
• Create and assign leads to Sales following a successful lead qualification conversation
• Entitle, case creation and routing of technical support inquiries to the adequate
Technical Support engineer while keeping backlogs to the minimum
• Proactively provide all the relevant information on the enquired product and explain
the features, advantages, and benefits with the accurate technical specifications.
• Initiate required action for issue resolution and communicate to the appropriate
personnel including outbound calls for quicker resolution
• Contributes to knowledge management system in the form of updating or creating
policies and procedures

Qualifications

• Excellent customer service attitude and the ability to interact with customers in a
professional manner with deductive reasoning skills
• Strong verbal and written communication skills as well as excellent listening skills
• Flexible and adaptable to the ever-changing environment.
• Able to resolve customer inquiries with minimal guidance
• Work effectively in a team environment and collaborate cross-functionally
• Ability to analyze information and evaluate results to resolve problems
• Excellent organizational skills with the ability to prioritize, organize, and accomplish
tasks

Requirements (Education, Certification, Training, and Experience)

• Bachelor’s Degree or equivalent Mandatory. Engineering/Technical Degree preferred
• 2+ years of Customer Service / Technical Support experience in a fast paced, high
volume, multi-tasked environment
• Working knowledge of Microsoft Windows and Office suites is mandatory
• Experience with CRM systems (Salesforce, SAP, Oracle, People Soft etc.) preferred
Senior product manager( https://recruit.hirebridge.com/v3/goto/?c=6xodyi)

JD: • Manages implementation of end-to-end product strategies for a single sub-domain, including the defined Citrix product process and life cycles; identifies market problems and defines incremental value to the product using market validation results and stakeholder and customer interview data; creates and manages product backlog; manages alpha and beta releases; works with cross-functional delegates for release planning.

• Presents product roadmap and product strategy for assigned product line to key stakeholders, including executive team.

• Collaborates with engineering on an ongoing basis and serves as a key stakeholder in many of the review and approval processes inherent to software development for assigned product; clearly communicates to stakeholders throughout the organization, including Sales, Marketing, Technical Marketing, Support, Readiness and Engineering.

• Conducts ongoing competitive data analysis and market validation activities for a primary product line, such as customer prospect interviews and market analysis as part of product or feature planning; validates product plans against research results and makes informed recommendations regarding roadmap to senior management.

• Collects and analyzes operational metrics, including engineering and operations cost, product revenue performance and sales pipeline.

• Creates and manages product backlog; prioritizes user stories based on market evidence, strategic initiative, internal stakeholders needs, and revenue opportunities.

• Works with Product Marketing and Technical Manager peers to define and communicate distinctive competence and assists with building business case proposals and other go-to-market documents; assists with product-focused sales and marketing training

• Acts as the product expert within the organization for your assigned product line.
新开一个 staff 岗位,JD 如下:
Staff software engineer(c++)
Citrix Virtualization Desktop Agent (VDA )is the core component of Citrix Workspace products.
You will play an important role in the VDA team to develop world-class products.
Responsibilities
Design, develop, test, debug and integrate codes to deliver high-quality products in an Agile environment.
Interface with Product Managers and Support team to understand requirements for developing proof of concepts (prototypes)
Diagnose customer problems through systematic root cause analysis.
Continuously learning to keep pace with technology advancements.
Mentor junior engineers and lead team initiatives.
Bachelor or Master’s Degree in Computer Science, Computer Engineering or Electrical Engineering.
10+ years experience of system level programming on Windows//Unix/Linux, or iOS/Mac/Android/HTML5
In-depth knowledge of software, operating system, networking, programming language theories.
Solid experience of Object Oriented software design, C++ is preferred
新开一个 senior 岗位,JD 如下:
Job Title: Senior Software Engineer (C++/C, Virtualization)
Citrix Virtualization Desktop Agent (VDA )is the core component of Citrix Workspace products.
You will play an important role in the VDA team to develop world-class products.
Responsibilities
Design, develop, test, debug and integrate codes to deliver high-quality products in an Agile environment.
Interface with Product Managers and Support team to understand requirements for developing proof of concepts (prototypes)
Mentor junior engineers and lead team initiatives.
Basic Qualifications
Bachelor or Master’s Degree in Computer Science, Computer Engineering or Electrical Engineering.
6+ years experience of system level programming on Windows/Unix/Linux, or iOS/Mac/Android/HTML5
In-depth knowledge of software, operating system, networking, programming language theories.
Solid experience of Object Oriented software design, C++ is preferred
Strong problem solving and analytical skills.
Good communications skills
@leewangyang 后面要求低的会陆续开出来,保持关注哈
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